SHIPPING & WARRANTY

SHIPPING POLICY

All products listed on this website are handmade and built to order for the customer at the time of order, the average turnaround time on completed boards is 2 weeks meaning your board will in most cases ship out 2 weeks after the date of purchase, shipping time depends on customer location but in most cases will range from 3-5 days. During busy times, such as holiday periods and periods of inclement weather, there may be additional processing and shipping delays. You agree to not hold Company liable for any shipping issues. Most package carriers have a short time frame in which to initiate claims. We recommend that you inspect your package for damage immediately upon arrival. If there is a problem, contact the delivery service immediately to resolve any problems. Unless otherwise provided by notice from Company, all Products are shipped San Antonio Texas. At our discretion, we may choose to halt, or alter, the delivery of an order, even though it is in the hands of a delivery agent or shipping company. We may do this as a customer service or in cases where we suspect fraud. You agree to pay any additional charges that may arise to do circumstances in which we take such action. 

Warranty

    Warranty Claims:

Your Products purchased through this website only are warranted against defects in materials and workmanship for a period of 90 days as these items generally operate under extreme conditions from the date of original retail purchase (if purchased from this website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces;  This warranty excludes normal depletion of consumable parts such as tires, tire tubes, chains, sprockets, bearings and other rotating parts and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

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